The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Language Fluency: English (Required)

Work Shift:

Please review the following job description:

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Provide leadership and guidance to the production support team, fostering a culture of collaboration, innovation, and continuous improvement.

• Collaborate with cross-functional teams to identify and address root causes of high-priority incidents, facilitating the implementation and tracking of permanent fixes.

• Communicate application and system stability, incident management, and problem management status to appropriate stakeholders, including executive leadership, providing input for improvement recommendations.

• Oversee Disaster Recovery (DR) coordination governance across multiple delivery teams.

• Manage technical debt infrastructure end of life projects and remediation efforts.

• Manage TDO level finding coordination with delivery team partners.

• Provide executive level reporting for portfolio application operations and stability, organizational risk finding status, disaster recovery testing status and technical debt (EoL) project efforts and tracking.

• Contribute to setting the strategic direction aligned with business strategy and technology standards. Play a contributing role in the development of an enterprise strategic IT plan.

• Stay informed about existing and emerging technologies as well as industry and bank issues relevant to production support operations.

• Aid and influence in the establishment and enhancement of incident and problem management processes, leveraging ITIL framework expertise.

• Collaborate with Centers of Excellence (CoEs) to establish and monitor key performance indicators (KPIs) and key risk indicators (KRIs) relevant to ITIL processes. Provide valuable insights for the development of metrics that assess the effectiveness of stability, incident management, and problem management procedures.

• Perform staff development activities, performance appraisals, and setting performance expectations. Provide support for process improvement initiatives.

• Lead the effort to maintain an appropriate risk profile for the application portfolio through proactive identification and mitigation of risks, collaborating effectively with risk management stakeholders.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor degree and equivalent education and experience, which could include any combination of eight years of experience in IT software engineering, five years relevant business experience (i.e. making technical-related decisions on the business side), five years experience in project management, and at least two years of management experience

2. Broad and in-depth knowledge of technology trends, competitive environment, regulatory requirements and trends, and IT strategies employed to continually meet the demands of clients and regulators
3. Ability to translate enterprise level strategic planning information into software and data management needs, create business plans, and turn them into effective business solutions
4. Executive level communications skills, including, strong negotiation/facilitation/presentation skills and experience negotiating with vendors for relevant products and services
5. Ability to solve unique and highly complex technical, operational, and organizational problems
6. Ability to lead and manage the performance of multiple teams against a set of financial and operational objectives
7. Experience managing projects with enterprise-wide implications from conception through implementation

Preferred Qualifications:

• Experience supporting incident management triage and accountability across on-premises and cloud architecture.

• Strong IT Service Management (ITSM) expertise with Change, Incident, and Problem Management.

• Solid working experience with ITSM tools like ServiceNow.

• Familiarity with monitoring tools like Dynatrace, Splunk, CloudWatch, and SCOM.

• Strong communication skills and ability to work effectively with cross-functional teams, external vendors, and executive leadership.

• Analytical mindset and problem-solving skills.

• Knowledge of application technology stacks and infrastructure tools.

• ITIL Certification.

• AWS and or Microsoft Azure Foundational Cloud Certification.

• Clear understanding of Enterprise Risk and Control frameworks

• Experience supporting Agile teams/processes.

• Financial Services industry experience.

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel

Up to 50%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truists generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truists defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law E-Verify IER Right to Work