Operations Manager supporting NIAIDs Enterprise Collaboration and Power Platform environments. This role oversees SharePoint OnPrem, SharePoint Online, Microsoft 365, Power Platform, Azure API Management, and end-user support operations. Ensures reliable platform performance, secure operations, and effective service delivery across BPIMB environments.

Key Responsibilities

SharePoint OnPrem & Online Operations

• Manage SharePoint services, configurations, backups, and updates
• Automate tasks using PowerShell and conduct regular system health checks
• Manage site collections, sharing controls, app catalogs, and migrations

Power Platform Administration

• Manage environments (Dev/Test/Prod), security roles, and DLP policies
• Implement ALM, CI/CD pipelines, and solution lifecycle management
• Support citizen developers and enforce governance frameworks

Azure API Management

• Configure API gateways, enforce security policies, and manage versioning
• Monitor and optimize API performance using Azure monitoring tools

Maintenance & Support

• Deliver timely maintenance, outages, and root-cause analysis
• Maintain SOPs and ensure documentation stays current in the OCICB Knowledge Base
• Oversee Tier 1 help desk support and application performance monitoring

Preferred Skills/Experience

• 712 years platform administration / enduser support experience
• Expert knowledge of SharePoint OnPrem, SharePoint Online, Microsoft 365, and Power Platform
• Experience with SPFx, Node.js, Power Fx, CSS/HTML/JS, and React
• Experience with Azure API Management and API gateway configuration
• NIH/HHS experience preferred (5+ years)
• Experience with HHS EPLC
• Strong troubleshooting, documentation, and operational leadership skills

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